Stakeholders’ satisfaction of the computerized school Selection and placement system in Ghana: The case of Mfantseman municipality

Abstract

The study sought to investigate stakeholders’ satisfaction of the Computerized School Selection and Placement system (CSSPS), with regard to information quality, system quality, service quality, technological issues and IT self-efficacy, prior, during and after the opening of the system as against the manual way of selection and placement in the Mfantseman Municipal in the Central region of Ghana. A sample size of 526 respondents made up of 496 students, 23 basic school headteachers, four SHS assistant headmasters, one exams officer and two ICT coordinators was used for the study. Both the purposive and the simple random sampling were used. Questionnaire was employed as the research instrument to collect data for the study. A reliability test using the internal consistency method was carried out. The Cronbach alpha reliability statistics value of 0.93 and 0.86 were obtained for both students’ questionnaire and head teachers questionnaire respectively. The data were analyzed using descriptive statistics (frequencies, mean, standard deviations, variance) and the Pearson’s product-moment correlations. It was found that stakeholders perceived the selection and placement processes were easier and faster for both candidates and their parents as compared to the manual way. Also, stakeholders were satisfied that the less privileged candidates get placement without paying any amount of money to any of the SHS heads for admission. ICT self-efficacy and technological issues were good before the opening of the system but information quality was bad. During the opening of the system, information quality was good while service quality was not encouraging. The CSSPS Secretariat should upgrade their system so that when more people are accessing the site, the system would not slow down or freeze.