Abstract:
The study investigated the determinants of employee retention in
Ghana Commercial Bank (GCB), Kumasi. Various factors that contribute to
employee retention such as organizational factors, human resource factors,
organizational benefits, commitment, employees' retention and job
satisfaction were examined. Quantitative research design, specifically a
correlational design was used. Primary data were collected from 98
employees comprising senior and junior staff, through questionnaire
administration. The data were analyzed by using Spearman correlation and
step-wise regression tools in Statistical Product and Service Solutions
(version 17). The findings of the study revealed significant relationships
among policies, job satisfaction and employee retention. Some of the specific
determinants of retention were job satisfaction, training and development,
communication, justice and fairness. This implies that any policy initiative
that is aimed at employee retention should focus on these determinants. It is
therefore recommended that employees and branch managers should cooperate
and review the existing benefits by paying more attention to policies
that will influence job satisfaction, training and development,
communication and justice and fairness.
