Abstract:
This paper investigated the demographic determinants of job satisfaction among non-academic
senior staff (referred to as senior staff) of the University of Cape Coast, Ghana. By employing the
descriptive design with a quantitative approach, we used a sample of 302 senior staff who were
selected through multi-stage sampling procedures. An adapted version of the Minnesota
Satisfaction Questionnaire was used to gather data. One-way between groups Analysis of Variance
(ANOVA), and independent samples t-test were used to analyse the data. Findings revealed a
statistically significant difference in the job satisfaction of senior staff concerning their years of
working experience [F(2, 300) = 9.940, p< 0.001)], with senior staff who had 6-10 years of work
experience being more satisfied with their jobs (Mean = 175.20). Again, the paper established a
statistically significant difference in the job satisfaction of senior staff regarding their academic
qualification [F(2, 300) = 8.357, p = 0.043], with senior staff who had second degree being more
satisfied (Mean = 183.61). However, our results revealed no statistically significant difference in job satisfaction of senior staff concerning their gender [t (300) = -0.384, p = .701], and rank [F(2, 300) =
-4.462, p = 0.061]. We concluded from the results that while some demographic variables
(academic qualification and years of work experience) determine senior staff’s job satisfaction,
others (gender and rank) do not. We therefore, recommend that managers and administrators of
tertiary educational institutions should develop strategies to enhance working conditions that will
ensure opportunities for further studies, higher responsibilities and promotion.
