Abstract:
ABSTRACT
The general objective of the study was to examine the emotional intelligence
and performance of nurses at the Cape Coast Teaching Hospital. The study
was guided by four objectives and four hypothesis that assessed how
emotional intelligence‟s dimensions of self-awareness, social awareness, self management and relationship management affected performance. Mayer and
Salovey‟s (1990) ability theory and Goleman‟s (1996) Mixed Competency
theory underpinned the theoretical basis for the study, allowing for the review
of concepts and empirical literature on emotional intelligence and job
performance. An explanatory research design was adopted in the study. The
study sampled 267 out of 799 nurses from the hospital using a purposive
sampling technique after applying the Yamane sample determination formula.
Structured Questionnaires were used as an instrument for data collection.
Descriptive statistics were used to analyse the demographics data collected.
However, the research hypotheses were analysed using Pearson Product
Moment Correlation coefficient and multiple regression analysis. The findings
revealed that nurses‟ self-awareness and relationship management positively
influence their job performance. However, their social awareness and self management skills do not significantly affect their performance. The study,
therefore, concluded that self-awareness and relationship management are the
two significant predictors of nurses‟ job performance at the CCTH. It was
suggested that the Management of the Cape Coast Teaching Hospital must
consider implementing training and development programs aimed at raising
the emotional intelligence of nurses within the facility
