Abstract:
The study's purpose was to examine how monitoring and evaluation systems affect
small and medium-sized businesses in selected Ghanaian metrolopises. The objectives
were to evaluate the evaluation system in the chosen SMEs, evaluate the monitoring
system in the chosen SMEs, test the impact of monitoring and evaluation systems on
the sustainability of the business, analyze the impact of monitoring and evaluation
systems on the resilience of the business, and examine the impact of monitoring and
evaluation systems on the growth of the business. The research design used was
explanatory. Five metropolises were chosen for the study, including Sunyani, Accra,
Kumasi, Cape Coast, and Tamale. The sample size for the study was 423 SMEs. The
primary data collection tool was a self-administered questionnaire. Data was collected,
cleaned, and coded before being entered into statistical software programs like SPSS
and SmartPLS. For the study's key findings, it was noted that the SMEs that took part
in the study had monitoring and evaluation practices in place. The third and fourth
objectives showed that monitoring and evaluation systems had a significant effect on
both business resilience and business sustainability, respectively. It was discovered that
monitoring and evaluation systems had a large and favourable effect on business
growth and the digitalisation business respectively, for objectives 5 and 6. The study
recommended that managers of SMEs within the selected area improve upon their
monitoring and evaluation systems. This will increase the effect it will have on their
resilience, growth, sustainability and digitalisation.
