Abstract:
Benchmarking is indicated of having the potential to assist a corporation in
understanding performance. This study sought to assess the impact of benchmarking on
the performance management of the local administrative level in Ghana using the Tafo
Municipal Assembly as case. Both open-ended and closed-ended questions were
included in the survey. Structural Equation Modelling (SEM) was used in testing the
hypothesis arising from the theoretical model. The study observed and accepted that
there is a significant positive relationship between benchmarking intensity and local
administrative performance and also observed and accepted that there is a significant
positive relationship between benchmarking diversity and local administrative
performance. The study recommends utilization of benchmarking as it supports a cycle
of opportunity recognition and strategic mobilization of resources to act on
opportunities to transform them into new or enhanced goods, processes, and services
that result in performance improvements Future research should include a multidistrict,
multi-metropolitan, multi municipal and multi-regional survey across Ghana.
This would lead to a better knowledge and pattern in multi-group or regional analyses
of how benchmarking intensity and benchmarking diversity interact to influence local
administrative performance in Ghana.
