Workplace Environment And Employee Job Satisfaction In The Banking Sector: Evidence From Consolidated Bank Ghana (Cbg) Limited

Abstract

The study examined the effect of workplace environment and job satisfaction of employees in the Banking sector with evidence from Consolidated Bank Ghana (CBG) Limited. Specifically, four research objectives guided the study; to ascertain the overall satisfaction level of employees at Consolidated Bank Ghana (CBG) Limited, to analyse the physical workplace factors affecting work environment of employees at Consolidated Bank Ghana (CBG) Limited, to examine the psychosocial workplace factors affecting work environment of employees at Consolidated Bank Ghana (CBG) Limited, and to determine the effect of workplace environment on job satisfaction of employees at Consolidated Bank Ghana (CBG) Limited. The study relied on the quantitative approach and explanatory research design. A structured questionnaire was used to gather data from all the 250 respondents across CBG branches in the Greater Accra. The data gathered was then processed using the IBM SPSS Statistics (version 26). Both descriptive (mean and standard deviation) and inferential statistics (simple regression) were used to address issues in the study. The study found employee job satisfaction to be high among staff of CBG. The study revealed that work environment of Consolidated Bank Ghana (CBG) Limited was characterised by both physical and psychosocial factors. Finally, the study found a moderate effect of work environment on job satisfaction of employee at Consolidated Bank Ghana. The study, recommended that management of Consolidated Bank Ghana (CBG) Limited ensure that, the best workplace environment practices are instituted in order to gain satisfaction of staff who can help the banks achieve its strategic goals.