Assessing organizational performance in Ghanaian public sector: The case of information services department in Cape Coast

Abstract

The study assessed organisational performance in Ghanaian public sector especially ISD with specific reference to Cape Coast.The study used descriptive survey as its design and used the census method to select all 18 staffs for regional and metropolitan offices in Cape Coast as the sample size for the study. The researcher employed a self-administered questionnaire to collect data for the study which helped to produce 100% retrieval rate. The questionnairewasmade up of 22 items. The 22 items on the questionnaire were grouped into four sections which were all in line with the research objectives. The data collected were analyzed quantitatively using descriptive statistics and frequencies of SPSS version 20.Findings revealed that indeed ISD is faced with structural inadequacies which have led to drastic shortfall of contracts from both government agencies and private sector. It is recommended that ISD should be resourced with modern public address systems, new mobile cinema vans, modern office equipment associated with regular and speedy internets access, and regular and adequate funds for operations as well as repairs and maintenance works. Also, the state should give preference to ISD when awarding contracts on publicity, publishing, and broadcasting.