Abstract:
The main purpose of the study was to assess the use of social media in
recruitment and selection process in public institutions in Ghana, with
particular reference to the Ghana Revenue Authority. The objectives of the
study were to identify the social media tools used for recruitment and selection
at the Ghana Revenue Authority, determine the benefits of using social media
in the recruitment process, determine the challenges associates with using
social media for recruitment. The total population for the study was fifty seven
57. Purposive sampling was used to select fifty (50) respondents for the study.
Responses were gathered through the use of questionnaires. Descriptive
statistics such as frequency tables and pie charts were used to analyze the data.
The study revealed all the respondents representing 100% agreed that the use
of social media in recruitment and selection process is cost saving. The study
further revealed that recruitment through social media can enhance the
communication and dialogue within the recruitment process. The result
showed that majority of the staff believed that Ghana Revenue Authority used
social media (Skype and LinkedIn) in recruitment and selection of candidates
for employment. The study recommended that, for the organization to
continue to employ quality candidates through social media management must
commit more resources to the improvement of the Authority’s internet and
other social networks to ensure its effectiveness.
