Abstract:
The performance and survival of any organisation (such as banks) in a
dynamic work environment, among other factors, depend largely upon the
employees’ motivation. Given that needs of employees and the level of
motivation may differ from organisation to organisation, an understanding of
what fosters and enhances employee motivation and performance is critical.The
study sought to assess the motivational packages available at Kakum Rural Bank
limited and how it affects employee performance. The convenience sampling
method was employed. Data was obtained through self-administered
questionnaires to staff members of all the branches of Kakum Rural Bank limited.
The descriptive survey research design was used for the study. The study
revealed that, management can make use of different factors and policies to
motivate employees in the banking environment. Employees are interested in
enhanced salaries, fringed benefits, promotion, and car loans as motivating
elements sufficient to push employees of the bank to give out their best. The
research also revealed that the core duty of the bank is normally carried out by
clericals who are more than the supervisors and as such motivational packages
should be geared towards the clerical workers to ensure that they delight the
customers. Promotion has been a worry to most staff; measures should be put in
place by management to ensure that there is continuity in the promotion of staff to
avoid low productivity in terms of deposit mobilisation. The study revealed that if
management withdrew motivational packages it will have serious repercussions
on employees’ performance.
