Abstract:
This study examined to what extent the credit processes contribute towards
loan delinquency. The convenient sampling procedure was used to select thirty
(30) respondents: fourteen (14) credit officers and sixteen (16) clients all from
the Microfinance Institution studied for the research. Frequencies, Charts,
Percentages and Tables were the statistical tool used to analyze the data
collected. Microsoft Excel Software and SPSS were used for the analysis.
From the findings it was clear that the experience of credit officers does not
necessarily influence them to hurriedly expedite the processing of the loan
facility but rather informs them to rather pay particular level of attention to
specific files.
The findings also revealed that both clients and officers had aversion for
certain stages in the loan procedure.
The research was therefore focused around these under listed purpose if not
specified objectives:
To assess whether administrative staff are given in-service training.
To examine whether in-service training is based on the need of the
workers/staff.
To assess how effective in-service training is.
To examine the impact of in-service training on the performance of
administrative staff workers and how it affect the growth of the company.
In conclusion several recommendations were made available to the
assembly as the main object of the research study.
