Abstract:
The relationship between job characteristics and job satisfaction is well
established in the literature. Although job satisfaction contributes to employee
performance, it is unclear how job characteristics affect employee satisfaction.
Anecdotal evidence shows that the ECG workers in Accra Headquarters do
not stay on the job as expected and show tendencies of dissatisfaction. The
hypothesis is that this may be due to factors beyond incomes levels. The
overall characteristics of the job therefore become important for investigation.
The study sought to examine the relationship between job characteristics and
job satisfaction of employee’s using senior staff workers at ECG Head Office,
Accra, as the case study. Based on Likert Scale, a survey questionnaire was
designed to collect data from a total of 147 respondents by using census
sampling technique. The data was analyzed quantitatively using factor analysis
based on Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and
Bartlett's Test of Sphericity. Spearman’s rank correlation was then used to
examine the nature of the relationship between satisfaction and facets of job
characteristics. The study revealed that the senior staff of ECG, Accra, placed
more premium on pay and promotion potential. Also, the senior staff was
more satisfied with the people they work. Generally, the members of senior
staff were satisfied with their work at the ECG head office, Accra. Moreover,
the latent factor of the indicators of satisfaction level of senior staff was found
to be highly related to the overall satisfaction of senior staff. There was also a
positive correlation between the facets of job characteristics and level of
satisfaction of senior staff, although only communication was significantly related to level of satisfaction of senior staff. The study concluded that Senior
Staff of ECG Head Office, Accra, see pay and promotion potential as the most
important issue to consider when dealing with job characteristics but work
activities as the least important variable. Based on a positive correlation
between the facets of job characteristics and level of satisfaction of senior
staff, it was concluded that an improvement in the facets of job characteristics
would motivate the Senior Staff and increase their level of satisfaction to the
work they do at ECG Head Office, Accra. The study therefore recommends
that the management of ECG, Accra Head Office, should take issues of staff
pay and promotion seriously by maintaining credibility in the implementation
of the various measures to enhance senior staff satisfaction on the job.
