Abstract:
In a rapidly changing and competitive business environment, the most important
rescue measure is managing talented individuals as it is only talented workers that
can keep the pace of these volatile and competitive environment. Therefore, this
study sought to assess the talent management practices of Guaranty Trust (GT)
Bank Ghana Limited. GT Bank Ghana Limited was chosen as it was noted that it
is difficult in attracting and retaining top talent. Though there are several
dimensions to talent management, in this study, talent management practices were
limited acquisition, development and retention of talents. The study employed a
qualitative research approach and a descriptive case study design. Twelve (12)
participants were conveniently sampled out of 143 population. However, eleven
(11) were available for interviewing. The tool used to analyse the qualitative data
was content analysis. The study revealed that various techniques such as employer
branding, social media and employee referral were employed by the bank to
acquire talents. It was also revealed that talent development practices that were
adopted by GT Bank Ghana Limited included providing appropriate training and
development programs, performance management and redeployment of talented
workers. Lastly, motivation, favourable workplace environment and positive work
life balance were the retention strategies used by the bank. The study concluded
that being able to clearly identify and define talent, organisations would be able to
develop strategies to effectively acquire, develop and retain talent. The study
recommended that management should strengthen their retention strategies since
it was revealed that the bank had lost some of its talents to rival banks.
