Assessing talent management practices at Guaranty Trust (GT) Bank Ghana Limited

Abstract

In a rapidly changing and competitive business environment, the most important rescue measure is managing talented individuals as it is only talented workers that can keep the pace of these volatile and competitive environment. Therefore, this

study sought to assess the talent management practices of Guaranty Trust (GT) Bank Ghana Limited. GT Bank Ghana Limited was chosen as it was noted that it is difficult in attracting and retaining top talent. Though there are several dimensions to talent management, in this study, talent management practices were

limited acquisition, development and retention of talents. The study employed a

qualitative research approach and a descriptive case study design. Twelve (12)

participants were conveniently sampled out of 143 population. However, eleven

(11) were available for interviewing. The tool used to analyse the qualitative data

was content analysis. The study revealed that various techniques such as employer branding, social media and employee referral were employed by the bank to acquire talents. It was also revealed that talent development practices that were adopted by GT Bank Ghana Limited included providing appropriate training and

development programs, performance management and redeployment of talented

workers. Lastly, motivation, favourable workplace environment and positive work

life balance were the retention strategies used by the bank. The study concluded that being able to clearly identify and define talent, organisations would be able to develop strategies to effectively acquire, develop and retain talent. The study

recommended that management should strengthen their retention strategies since

it was revealed that the bank had lost some of its talents to rival banks.