Abstract:
Involving employees physically, emotionally and psychologically by
management at work place is difficult. This can be accomplished by
introducing the idea of employee engagement into the organisation. The study
focuses on employee engagement and how it influences service delivery at the
University of Cape Coast Hospital. Making use of primary data gathered
through face-to-face interviews with hospital staff and patients. The
ethnographic method was used in the design of this research. A face-to-face
interview was conducted using a semi-structured interview guide with sixteen
participants, and the data collected was analysed using thematic content
analysis. Employee involvement in decision-making has a major influence on
employee engagement, according to the results of the studies. When their
leader expresses interest in their success, employees are particularly engaged.
In the corporate stage, some high-performance work practices seem to be put
into action within the organisation as well as having an effect on engagement.
On the other hand, because they are not well implemented it has a negative
impact on engagement. The study discovered that workload and work
flexibility have a negative impact on engagement and, as a result on the
quality of services provided. The study concluded that, there is lack of
engagement which affect the performance of staff. Based on the findings of
the report, it is suggested that the hospital's management create a formal plan
to serve as a reference to effectively engage all staff to deliver quality care.
