Abstract:
The Intercity State Transport Company is one of the two state funded transport companies in Ghana competing with a range of other service providers mainly from the private sector in the industry. Once well respected and described as the pride of intercity travels in Ghana, it is currently a mere shadow of its former glory with rapid decline in passenger movements over the past years. This study sought to analyse passenger movements over the past five years and also explored challenges that have led to the steady decline of ISTC over the years. Secondary data was provided by the company and this was complemented with in-depth interviews with management. Findings of the study revealed that the service suffered a 60% decline in passenger movement between 2007 and 2011; however there was a high utilization of its services in January 2010 and December 2011. Finally, there was no statistically significant difference in the volume of passengers between 2010 and 2011
