Performance management in libraries: evidence from University of Cape Coast library, Ghana

Abstract

The study aimed at investigating how performance is managed in University of Cape Coast Library through the holistic combination of human resource practices such as motivation, feedback and work design. The descriptive survey design was used in collecting and analyzing data. Questionnaire and semi-structured interview were used to solicit information from respondents. The total population was two hundred and two (202) which included eight (8) management members, and 194 senior and junior staff. The census sampling technique was used for the study. Six out of the eight management members were interviewed. Also, 184 out of 194 copies of the questionnaires were retrieved and used for the analyses. Findings of the study indicate that elements of performance management were not effectively managed. It was also revealed that some factors that hindered performance in the library include unclear job description, limited staff competencies, poor organizational leadership style and inadequate reward system. Based on the findings, it is recommended that the Library engages a human resource expert to train management on how effective and holistic combination of human resource practices can be done. Also, Library Management needs to adopt an applicable model such as the Brinkerhoff’s Performance Model which effectively integrates all the factors that lead to improved performance.