Browsing by Author "Mensah, Ishmael"

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  • Service failures in 3- to 5-Star hotels in Accra, Ghana 
    Mensah-Kufuor, Adelaide G.; Mensah, Ishmael; Amenumey, Edem Kwesi (University of Cape Coast, 2015)
    This paper examines service failures in 3- to 5-star hotels in the Accra Metropolis in Ghana. The objectives of the research were to ascertain the categories of service failures commonly experienced by guests and assess ...
  • Stakeholder pressure and hotel environmental performance in Accra, Ghana 
    Mensah, Ishmael (University of Cape Coast, 2013)
    Purpose – The purpose of this paper is to examine the extent to which primary and secondary stakeholders influence the environmental performance of hotels in Accra and whether size of hotel moderates stakeholder influence ...
  • Students’ perceptions of careers in Ghana’s hospitality and tourism industry 
    Amissah, Eunice Fay; Mensah, Abigail Opoku; Mensah, Ishmael; Gamor, Emmanuel (University of Cape Coast, 2020)
    The study aimed to explore students’ perception of careers in the hospitality and tourism industry and their intention to pursue careers in Ghana’s hospitality and tourism industry. This study used a sample of 441 students ...
  • Taxi service quality and satisfaction among commuters in the Accra Metropolitan area 
    Mensah, Ishmael; Ankomah, Paul (University of Cape Coast, 2018)
    This study sought to examine customers’ perceptions of service quality as rendered by taxi drivers in Accra and the effect of their perceived service quality on customer satisfaction. Data was collected from a cross-section ...
  • Utilization of social media by international tourists to Ghana 
    Osei, Benjamin Appiah; Mensah, Ishmael; Amenumey, Edem Kwesi (University of Cape Coast, 2017)
    Contemporarily, social media has become pervasive in tourists’ decision making to travel to any destination. The study assesses the use of social media in travel decision-making of international tourists on Ghana. The study ...
  • Waste management practices of small hotels in Accra: An application of the waste management hierarchy model 
    Mensah, Ishmael (University of Cape Coast, 2020)
    One of the most visible impacts of hotels on the environment is waste. Waste generated by hotels tends to have adverse impacts on the environment. There are, therefore, concerns that the proliferation of small hotels in ...