Employee Oriented Management Practices And Employees’ Attitude: Empirical Evidence From GCB Bank Limited And Barclays Bank Ghana Limited In The Accra Metropolis

Abstract

This study examined the relationship between employee-oriented management practices and employees’ attitude in GCB Bank and Barclays Bank Ghana Limited (BBGL), in the Accra Metropolitan Assembly base on the social exchange and X and Y management theories. The study looked at the availability and use of work-family support services by employees of GCB Bank and BBGL, examined how family support services, training and development and personal and career counselling relate to employees’ attitude. Explanatory design was used and undertaken in 14 out of 45 branches of GCB Bank and BBGL. Simple random sampling was used to select 291 employees from 14 branches. Descriptive and inferential statistical techniques were used for analysis. Furthermore, Structural Equation Model (SEM) was assessed through partial least square (PLS) to test the hypotheses. Results from the study showed that all the three dimensions of the employee-oriented management practices relate positively and significantly to employees’ attitude. That is, the result established positive significant relationship between availability of work family support services, family support services, training and development, personal and career counselling and employees’ attitude counselling and employees’ attitude. Also, among all the work- family support services provided by the banks, training and development was the most used. It is recommended that GCB Bank Limited and Barclays bank Ghana Limited should implement wide range of friendly management practices for every employee to benefit in order for them to reciprocate.