University of Cape Coast Institutional Repository

Browsing COLLEGE OF HUMANITIES & LEGAL STUDIES by Author "Amissah, Eunice Fay"

Browsing COLLEGE OF HUMANITIES & LEGAL STUDIES by Author "Amissah, Eunice Fay"

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  • Customers’ perception of service quality in hotels 
    Amissah, Eunice Fay (University of Cape Coast, 2014)
    The study examined guests’ expectations and perceptions of service quality in hotels in Accra and the differences between their expectations and perceptions of service quality (service quality gaps). The study used the ...
  • Determinants of emotional labor among employees in the hospitality industry in Accra, Ghana 
    Blankson-Stiles-Ocran, Sarah; Amissah, Eunice Fay; Mensah, Abigail Opoku (University of Cape Coast, 2000)
    The purpose of this study was to investigate the determinants of emotional labor among frontline employees in Ghanaian hotels. Specifically, the study identified the determinants of emotional labor which were hypothesized ...
  • Factors influencing employee job satisfaction in Ghana’s hotel industry 
    Amissah, Eunice Fay; Gamor, Emmanuel; Nuong, Mildred; Amissah, Deri Agnes (University of Cape Coast, 2016)
    This study examined factors affecting job satisfaction and also assessed the level of satisfaction of employees working in the hotel industry. The study gathered descriptive data using questionnaires from 190 hotel employees. ...
  • Factors of work-family conflict in the hospitality industry in Ghana 
    Gamor, Emmanuel; Amissah, Eunice Fay; Amissah, Agnes; Nartey, Ebenezer (University of Cape Coast, 2017)
    Work-family conflict, a common problem faced by employees in all sectors of the economy, is more intense in the hospitality industry due to the nature of the ob. Satisfying hotel guests at all times, maintaining the job, ...
  • Students’ perceptions of careers in Ghana’s hospitality and tourism industry 
    Amissah, Eunice Fay; Mensah, Abigail Opoku; Mensah, Ishmael; Gamor, Emmanuel (University of Cape Coast, 2020)
    The study aimed to explore students’ perception of careers in the hospitality and tourism industry and their intention to pursue careers in Ghana’s hospitality and tourism industry. This study used a sample of 441 students ...

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