University of Cape Coast Institutional Repository

Browsing FACULTY OF SOCIAL SCIENCES by Subject "SERVQUAL"

Browsing FACULTY OF SOCIAL SCIENCES by Subject "SERVQUAL"

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  • Application of Servqual in campus shuttle service 
    Kolawole, Ojo Thomas; Amoako-Sakyi, Regina; Agyemang, William (University of Cape Coast, 2014-07)
    The study is to apply SERVQUAL scale in assessing campus shuttle bus service. The methodology was opinion survey of simple randomly selected 300 respondents at the two designated stations for the shuttle service. The ...
  • Percieved quality of campus shuttle bus service in Ghana 
    Agyemang, William; Kolawole, Ojo Thomas; Amoako-Sakyi, Regina (University of Cape Coast, 2014)
    The study assessed the quality of campus shuttle bus service in three Ghanaian public universities, namely University of Cape Coast (UCC), University of Ghana (UG) and Kwame Nkrumah University of Science Technology (KNUST). ...
  • Service quality and customer satisfaction of public transport on Cape Coast-Accra Route, Ghana 
    Ojo, Thomas Kolawole; Okoree, Dickson; Mireku, Suleman Dauda (University of Cape Coast, 2014)
    This study is to investigate customer satisfaction using SERVQUAL model with regards to public transportation, specifically intercity bus on Cape Coast- Accra route in Ghana. The SERVQUAL method comprised five dimensions ...

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