Assessment of flexcube wide area network training programme at the Ghana Commrecial bank limited (GCB Ltd.)

Abstract

The Ghana Commercial Bank Limited (GCB, LTD) embarked on a computerisation drive in 1990 to enhance its business processes and its service delivery. The exercise resulted in the introduction of a centralised banking software (Flexcube) by I-flex Solutions Limited, India. A training programme was organized prior to and after the deployment of the software to equip staff in its use. The study assessed the Flexcube training programme organized for the networked branches of the bank in order to draw lessons for improvement in subsequent programmes. For the achievement of the study objective, questions were posed and answers analysed in respect of training needs assessment conducted and methods of delivery. Stratified random sampling was used to arrive at the sample size of 70 comprising 10 branch managers, 20 supervisors and 40 clerical staff from a population of 560 members of staff. They were interviewed and questioned to solicit the relevant information for analysis. The findings of the study indicate that though a systematic training plan wa followed, there were serious omissions in the training needs assessment conducted, content design, principles of adult learning incorporated and training evaluation which need to be addressed to help improve subsequent programmes. Among the recommendations were the need to conduct a comprehensive training needs analysis with active involvement of trainees and the selection of a comprehensive evaluation process that will bring out the necessary feedbacks for effective assessment of knowledge transfer and improvement in subsequent programmes.