Evaluation of the performance appraisal system of the Mfantsiman municipal assembly of Ghana

Abstract

The study evaluated the Performance Appraisal system of the Mfantseman Municipal Assembly between 2010 and 2012. It also considered the measures adopted by the Municipal Assembly to address the issues of Appraisal within the Assembly. Data were collected from both Appraisers and Appraisees in five Departments. Eighty questionnaires were distributed to the respondents (70 appraisees and 10 appraisers) who were randomly selected for the interview. All the questionnaires were returned. Data analysis was done using the simple frequency tables, cross tabulations across appraisees and appraisers, charts and percentages obtained from Statistical Product and Service Solutions (SPSS) version 17.0. The findings reveal that employees view the appraisal process to be relevant and indicated that the system should be devoid of favoritism, nepotism and biases. It was recommended that the central administration should organize periodic training on performance appraisal for all personnel. Also, the current feedback should be modified and finally, the Assembly should strongly link promotion with performance. It can be concluded that the practice of performance appraisal is a well established system in the personnel of the Mfantseman Municipal Assembly and it was the view of personnel of the Mfantseman Municipal Assembly that the Assembly actually used the reports for its intended purposes. The way performance appraisal is undertaken in the personnel of the Mfantseman Municipal Assembly is encouraging but it can be more effective when the above recommendations are implemented.