Quit intentions in the customs division of the Ghana Revenue Authority

Abstract

This study sought to assess the extent of labour turnover in the Customs Division of the Ghana Revenue Authority and a cross sectional research design was adopted to help achieve the objectives of the study. A questionnaire was designed to collect the data for the study and after the data collection; a sample size of 161 was obtained for the study. From the outcome of the study showed that there is evidence of both internal and willingness to quit customs division of Ghana Revenue Authority. It was also realised that, a greater percentage of the female officers were more willing to quit the customs’ division of Ghana Revenue Authority than their male counterparts. The study recommended that the customs’ division of Ghana Revenue Authority identify and give attractive incentives to officers. Also, management style should not be authoritative, human resource development; working conditions should be improved through quality training and adequate tools for the performing of duties.