Abstract:
The study examine the staff training and development programmes of the
IRS by; identifying the training and development needs of staff, examining the
overall training and development processes, assessing the benefits of training and
development as well as examining the challenge facing the effective
implementation of staff training and development policies in the IRS. Descriptive
and cross-sectional survey designs were adopted for the research and a sample of
240 drawn using simple random sampling technique and SPSS version 17 to
process the data.
The study identified dynamic leadership skills, training on ICT and
knowledge on the Service’s Strategic Plan as the main training need of staff. It
was found that training in IRS takes the form of formal training, job rotation, and
vestibule and on the job training. It was found also that training stimulates
organizational growth by closing the performance gaps and giving the staff the
needed competitive advantage. In addition the study identified low productivity
resulting from the vacancies created in the office during the training periods and
budgetary constraints as the major challenges the training and development
programmes.
The study recommended that a comprehensive work schedule and standins
be provided to prevent low productivity during training and development
periods. The Ministry of Finance should establish a fund to finance training and
development programmes of the service.
