Abstract:
The study aimed at investigating how performance is managed in University of Cape
Coast Library through the holistic combination of human resource practices such as
motivation, feedback and work design. The descriptive survey design was used in collecting
and analyzing data. Questionnaire and semi-structured interview were used to solicit
information from respondents. The total population was two hundred and two (202) which
included eight (8) management members, and 194 senior and junior staff. The census
sampling technique was used for the study. Six out of the eight management members were
interviewed. Also, 184 out of 194 copies of the questionnaires were retrieved and used for the
analyses. Findings of the study indicate that elements of performance management were not
effectively managed. It was also revealed that some factors that hindered performance in the
library include unclear job description, limited staff competencies, poor organizational
leadership style and inadequate reward system. Based on the findings, it is recommended that
the Library engages a human resource expert to train management on how effective and
holistic combination of human resource practices can be done. Also, Library Management
needs to adopt an applicable model such as the Brinkerhoff’s Performance Model which
effectively integrates all the factors that lead to improved performance.
