Abstract:
The study sought to investigate stakeholders’ satisfaction of the
Computerized School Selection and Placement system (CSSPS), with regard to
information quality, system quality, service quality, technological issues and IT
self-efficacy, prior, during and after the opening of the system as against the
manual way of selection and placement in the Mfantseman Municipal in the
Central region of Ghana. A sample size of 526 respondents made up of 496
students, 23 basic school headteachers, four SHS assistant headmasters, one
exams officer and two ICT coordinators was used for the study. Both the
purposive and the simple random sampling were used. Questionnaire was
employed as the research instrument to collect data for the study. A reliability
test using the internal consistency method was carried out. The Cronbach alpha
reliability statistics value of 0.93 and 0.86 were obtained for both students’
questionnaire and head teachers questionnaire respectively. The data were
analyzed using descriptive statistics (frequencies, mean, standard deviations,
variance) and the Pearson’s product-moment correlations. It was found that
stakeholders perceived the selection and placement processes were easier and
faster for both candidates and their parents as compared to the manual way.
Also, stakeholders were satisfied that the less privileged candidates get
placement without paying any amount of money to any of the SHS heads for
admission. ICT self-efficacy and technological issues were good before the
opening of the system but information quality was bad. During the opening of
the system, information quality was good while service quality was not
encouraging. The CSSPS Secretariat should upgrade their system so that when
more people are accessing the site, the system would not slow down or freeze.
