Quality of public transport service: an integrative review and research agenda

dc.contributor.author	Ojo, Thomas Kolawole
dc.date.accessioned	2022-01-19T12:13:38Z
dc.date.available	2022-01-19T12:13:38Z
dc.date.issued	2019
dc.identifier.issn	23105496
dc.identifier.uri	http://hdl.handle.net/123456789/7288
dc.description	15p:, ill.	en_US
dc.description.abstract	This paper contains a literature review of quality of public transport service. The study classified 85 articles published 2005–2015, based on regional context, date of publication, sample size, the nature of the papers, type of public transport studied, the approach adopted to measure service quality with inputs and outputs, and empirical findings. There are different types of public transport assessed from stakeholders’ perspectives. Two main approaches pervade the review: conceptual and analytical. The paper makes the recommendation for a research agenda in addressing quality of public transport service	en_US
dc.language.iso	en	en_US
dc.publisher	University of Cape Coast	en_US
dc.subject	Public transport	en_US
dc.subject	Service quality	en_US
dc.subject	Conceptual approach	en_US
dc.subject	Analytical approach	en_US
dc.title	Quality of public transport service: an integrative review and research agenda	en_US
dc.type	Article	en_US