Determinants of emotional labor among employees in the hospitality industry in Accra, Ghana

dc.contributor.author	Blankson-Stiles-Ocran, Sarah
dc.contributor.author	Amissah, Eunice Fay
dc.contributor.author	Mensah, Abigail Opoku
dc.date.accessioned	2022-01-31T09:54:51Z
dc.date.available	2022-01-31T09:54:51Z
dc.date.issued	2000
dc.identifier.issn	23105496
dc.identifier.uri	http://hdl.handle.net/123456789/7456
dc.description	20p:, ill.	en_US
dc.description.abstract	The purpose of this study was to investigate the determinants of emotional labor among frontline employees in Ghanaian hotels. Specifically, the study identified the determinants of emotional labor which were hypothesized to have significant effects on emotional labor. A total of 205 frontline employees participated in the paper-pencil survey. The questionnaires contained items measuring individual, situational and organizational factors of emotional labor. The results indicated that among the determinants, gender, age and variety of emotional displays had significant effects on emotional labor. These results suggest that gender, age and variety of emotional displays play a critical role in employees’ performance of emotional labor in hotels	en_US
dc.language.iso	en	en_US
dc.publisher	University of Cape Coast	en_US
dc.subject	Emotional display	en_US
dc.subject	Affectivity	en_US
dc.subject	Personality	en_US
dc.subject	Hotel employees	en_US
dc.subject	Emotional labor	en_US
dc.title	Determinants of emotional labor among employees in the hospitality industry in Accra, Ghana	en_US
dc.type	Article	en_US