International tourists’ satisfaction with Ghanaian upscale restaurant services and revisit intentions

Abstract

Tourists’ satisfaction with restaurant services tends to generate repeat visitation. The interrelationships between international tourists’ satisfaction of restaurant services and intentions to revisit have, however, received little empirical attention from academics in Ghana. Data were randomly collected from 768 international tourists in Ghana and analyzed using actor analysis and binary logistic regression. International tourists were generally satisfied with the services of Ghanaian upscale restaurants. International tourists who were satisfied with the tangibles, reliability, assurance-empathy, and responsiveness dimensions of the upscale restaurant services showed a higher likelihood of revisiting the restaurants than did their counterparts who were dissatisfied