Taxi service quality and satisfaction among commuters in the Accra Metropolitan area

dc.contributor.author	Mensah, Ishmael
dc.contributor.author	Ankomah, Paul
dc.date.accessioned	2022-02-03T12:02:45Z
dc.date.available	2022-02-03T12:02:45Z
dc.date.issued	2018
dc.identifier.issn	23105496
dc.identifier.uri	http://hdl.handle.net/123456789/7509
dc.description	9p:, ill.	en_US
dc.description.abstract	This study sought to examine customers’ perceptions of service quality as rendered by taxi drivers in Accra and the effect of their perceived service quality on customer satisfaction. Data was collected from a cross-section of commuters in Accra. The results show that service quality had a significant effect on commuters’ satisfaction with taxi services. However, the responsiveness dimension did not have a significant effect on satisfaction. It is recommended that drivers double their efforts if they are to be competitive, especially with the recent entry of Uber onto the market	en_US
dc.language.iso	en	en_US
dc.publisher	University of Cape Coast	en_US
dc.subject	Taxi	en_US
dc.subject	Service quality	en_US
dc.subject	Satisfaction	en_US
dc.subject	Accra	en_US
dc.subject	Transport	en_US
dc.title	Taxi service quality and satisfaction among commuters in the Accra Metropolitan area	en_US
dc.type	Article	en_US