Mediating Effect of Psychosocial Safety Climate and Job Resources in the Job Demands-Health Relation: Implications for Contemporary Business Management

Abstract

The ojective of this study was to investigate the mediating effect of psychosocial safety climate (PSC) and job resources (JR) on the relationship between job demands (JD) and health of the fuel customer attendants in Accra. A sample of 876 fuel attendants from the four biggest Oil Marketing Companies (OMCs) in Ghana was studied using a questionnaire developed from three pre-existing instruments for data collection. The composite reliabilities scales on the questionnaire yielded between .86 and .95. Patial Least Squares-Structural Equation Modeling (PLS-SEM) was the analysis tools used. The results revealed a statistically significant direct effect of JD on health status of the attendants both in the initial (t = 45.15, p< .001) and complete (t = 39.16, p< .001) models when bootstrapping procedure was applied. PSC and JR provided partial mediation to the effect of JD on state of health of the attendants. Fuel station work environment had adverse effects on the well-being of the attendants. Implications on business growth and sustannability in the 21st century business environment, and the role of supervisors’ support for worker health and safety as comtemporary business model are discussed.