Blankson-Stiles-Ocran, Sarah; Mensah, Abigail Opoku; Mensah, Abigail Opoku
(African Journal of Hospitality and Tourism Management (AJHTM), 2019)
The purpose of this study was to investigate the determinants of emotional labour among frontline
employees in Ghanaian hotels. Specifically, the study identified the determinants of emotional labour
which were hypothesized ...