Implications of Monitoring and Evaluation Systems for Small and Medium-Sized Enterprises in Selected Metropolis in Ghana Implications of Monitoring and Evaluation Systems for Small and Medium-Sized Enterprises in Selected Metropolis in Ghana

Abstract

The study's purpose was to examine how monitoring and evaluation systems affect small and medium-sized businesses in selected Ghanaian metrolopises. The objectives were to evaluate the evaluation system in the chosen SMEs, evaluate the monitoring system in the chosen SMEs, test the impact of monitoring and evaluation systems on the sustainability of the business, analyze the impact of monitoring and evaluation systems on the resilience of the business, and examine the impact of monitoring and evaluation systems on the growth of the business. The research design used was explanatory. Five metropolises were chosen for the study, including Sunyani, Accra, Kumasi, Cape Coast, and Tamale. The sample size for the study was 423 SMEs. The primary data collection tool was a self-administered questionnaire. Data was collected, cleaned, and coded before being entered into statistical software programs like SPSS and SmartPLS. For the study's key findings, it was noted that the SMEs that took part in the study had monitoring and evaluation practices in place. The third and fourth objectives showed that monitoring and evaluation systems had a significant effect on both business resilience and business sustainability, respectively. It was discovered that monitoring and evaluation systems had a large and favourable effect on business growth and the digitalisation business respectively, for objectives 5 and 6. The study recommended that managers of SMEs within the selected area improve upon their monitoring and evaluation systems. This will increase the effect it will have on their resilience, growth, sustainability and digitalisation.