Abstract:
Health is a vibrant indicator of a nation’s economic development and growth.
Therefore, service delivery in the health sector is very important since its
outcome directly affects human lives. Notwithstanding that, limited attention
has been given to how procurement management activities affect service
delivery in this sector, particularly among private hospitals. Employing the
information systems theory, and the institutional theory of management, this
study examined the relationship between procurement management practices
and service delivery of private hospitals in Ghana, and how digitization
moderates the relationship. The study employed the explanatory research design
and the quantitative research approach. Considering a population size of 319
private hospitals within the Greater Accra region, the census sampling technique
was used. Self-administered structured questionnaires were used for data
collection and the response rate was 205. The partial least square structural
equation modelling was the data analytical technique employed. The SmartPLS
v3 software was used for data processing to generate the statistical test results.
It was found that procurement management practices have a significant and
positive impact on the service delivery of the private hospitals studied. It also
proved that hospitals offer better service delivery when procurement
management practices are executed digitally. The study concluded that the
positive relationship between service delivery and procurement management
practices improves with the introduction of digitalization. The study
recommends private hospitals in the Greater Accra region of Ghana to prioritize
digitization as a strategic resource for better service delivery.
