Staff-related conflict management practices in Ghanaian polytechnics: A case study of Takoradi polytechnic

Abstract

Conflict is an unavoidable aspect of organizational life. It can either energize the organization or degenerate into a war of words and actions. Takoradi polytechnic is no exception. The study identified the causes of conflict among staff of Takoradi polytechnic; examined the positive and negative effects and recommends how they can be managed effectively. The research which involved 273 respondents, employed the descriptive case study survey and data collected through questionnaire and interviews. Tables, frequencies and percentages were used to analyze and present data. The research was conducted at Takoradi polytechnic using the staff as a case study. Results of the study have revealed that conflicts exist among staff of Takoradi polytechnic at all levels and the various causes were known by the staff. Claim for superiority, fighting for positions and limited resources were the major causes of conflict identified. It was also realized that conflict among staff of Takoradi polytechnic impacted both positively and negatively on their performance. Besides this, the study indicated that conflict is encountered with regard to staff allowances and accommodation to a large extent. It was also discovered that management often employed the use of committees and meetings to resolve conflicts and build bridges. Based on the findings, it concludes with recommendations among which is that management should ensure fairness in dealing with all forms of conflicts.