Training and work performance: Perception of employees of Ghana High Way Authority (GHA) in the Sunyani Municipality

Abstract

This study is a descriptive survey, which sought to find out the perception of employees of Ghana Highway Authority, Sunyani with respect to the extent to which these employees perceive training as influencing their work performance in the organization. It also sought to determine the factors considered when selecting employees for a training programme. Furthermore, the study also sought to find out the perception of the employees on the extent to which training affect their performance and also the challenges encountered by them when they embark on a training programme. A total of seventy one respondents were randomly selected. The main research instruments used to collect data was the questionnaire. Descriptive statistics such as frequencies, percentages, means and standard deviation were used to analyze the data of respondents. Findings of the study showed that seniority was the main factor used in selecting an employee for a training program. The study also revealed that training helped in reducing the number of complaints received from clients. The researcher therefore recommends that need analysis should first be done to determine the training needs and based on the results determine who attends a training program. Furthermore, enough time should be allotted for training programs to allow for more practice at training sessions.