Assessment of corporate culture and employee commitment at UT Bank

Abstract

This study set out to assess the corporate culture and employee commitment at UT Bank. The descriptive survey design approach was used. Questionnaire and interview guide were used to collect data from 44 respondents comprising of 18 staff from Cape Coast branch and 26 staff from the Takoradi branch of the UT bank. Since the study was purely descriptive, the data was processed and analysed according to the format required by the Statistical Product and Service Solution (SPSS) Version 20.0. Percentages and frequencies were calculated, and tables were also constructed to illustrate the analysis and findings of the study. The main finding of the study was that employees expect to be treated with respect and should be seen as “associates” who are mutually committed to the achievement of the organisational goals of the bank. The study recommended that in order to enhance staff commitment to the bank, management should treat staff with respect and also increase salaries of staff to commensurate with the work they do, and also encourage interactive communication among the staff. Management of the bank should also encourage performance award schemes and should provide staff with accommodation facilities. Digitized by Sam Jonah Library ©University of Cape Coast