Assessing the enablers and constraints of Implementing total quality management in the University of Cape Coast

Abstract

The purpose of the study was to assess the enablers and constraints of Total Quality Management (TQM) implementation at the University of Cape Coast (UCC). Specifically, the study sought to find out the management structures that favour the implementation of TQM, how the quality culture and physical structures of UCC support effective implementation of TQM and the challenges that constrain the effective implementation of TQM in the University. A case study research design was used for the study which allowed for careful and critical enquiry into the subject. Stratified and simple random sampling methods were used to draw 360 students, 320 senior staff and 260 senior members for the study. A survey questionnaire and a semi-structured interview guide were designed and used to collect data for the research. Quantitative data were analysed using frequencies, percentages, means and standard deviations and the results were presented in figures and tables. Qualitative data were also analysed under themes. The study revealed that UCC has a clear management structure that supports the implementation of quality policies. In addition, UCC has a quality culture and the physical structure of the university supports the implementation of TQM to some extent. However, insufficient resources of the university were the key constrain to the effective implementation of quality policies particularly TQM. More so, Directorate of Academic Planning and Quality Assurance (DAPQA) had no desks at the Colleges/ Faculties/School of the University. It is recommended that the University council should ensure that quality policies that affect the university as a whole should be established covering both academic activities and other services.