Records management practices of administrative staff at the western regional office of the Ghana education service

Abstract

This study examined the records management practices of administrative staff at the Western Regional office of the Ghana Education Service. Among other things, it sought information on the availability, maintenance and utilization of records. The descriptive survey design was adopted for the study. The site and the participants were selected through the purposive sampling technique. The study involved a sample of 16 participants which comprised 5 administrators, 2 secretaries, 8 human resource persons and a clerk. Data were gathered through the use of interviews and observation. Findings from the study show that, almost all the respondents did not receive any form of training before assumption of duty, neither had they received any form of on the job training. This is really affecting their work. Based on the findings, the study recommends among others that, the GES should provide adequate training for any employee posted to assume any administrative duties, and existing staff must be given in-service training periodically. There must be a genuine development of a good record keeping system with regards to generation and maintenance of records of each department. Record keeping facilities must be provided. These facilities include files, cupboards, cabinets, shelves and computer sets. Again GES should equip the office with logistics for records storage