Examining the Conflict Management Strategies of National Investment Bank Limited in Accra.

Abstract

The primary goal of this research was to investigate how National Investment Bank LTD in Accra deals with internal conflicts, while secondary goals included learning more about what kinds of conflicts arise there and why, as well as how the bank handles those conflicts and how they affect the bank's bottom line. Quantitative and descriptive research methods were used in this investigation. Based on the study question, a questionnaire was developed. A total of 128 people were used as research participants. Analyses of the data were performed using the frequency and percentage, mean, standard deviation, and multiple regression methods. According to the research, banks use collaborative, accommodating, and accommodating tactics for managing conflict. Research also shows that National Investment Bank Limited benefits significantly from these tactics for resolving internal conflicts. The research indicated that the bank might improve its dispute resolution by listening to employees' perspectives in addition to using collaborative, compromise, and accommodating approaches. The research suggests that bank management use more collaborative and accommodative tactics, where workers' perspectives are taken into account throughout settlement.