Organisational Climate, Psychological Empowerment and Job Performance of Star-rated Hotels in the Central Region: the Role of Emotional Intelligence

Abstract

Relying on social exchange and job demands-resources theories, this study examined the role of emotional intelligence in the relationship between organisational climate, psychological empowerment and job performance in star-rated hotels in the Central Region. The study adopted the positivism research paradigm along with the quantitative approach. The study employed the explanatory research design. Using the lottery method of simple random sampling technique, 289 data were gathered from employees through a self-administered structured questionnaire. Each construct was evaluated on a five-point Likert-like scale. IBM SPSS 26 and SmartPLS 3 were used to process data. The analytical tool was descriptive and inferential statistics. Organisational climate, psychological empowerment, as well as emotional intelligence were found to have a significant positive effect on job performance. Also, it was discovered that emotional intelligence partially mediates the relationship between psychological empowerment and job performance, however, it does not play a role in the relationship between organisational climate and job performance. It was therefore recommended that policy makers; government, managers, and owners of hotels should be concerned with the organisational climate measures that fit into the industry and individual organisations to enhance job performance while ensuring employees are psychologically empowered and emotionally intelligent.