Abstract:
The study examined the nexus between assertive managerial communication
style and employee performance through the dual mediating role of employee
obedience and employee psychological availability. Primary data were
collected from 162 employees of Volta Serene Hotel, SkyPlus Hotel and
Restel Hotel in the Ho Municipality with questionnaire as its data collection
tool. Partial least square estimation technique was used to analyze the study
data. The study was guided by explanatory research design. The main finding
of the study was that the nexus between assertive managerial communication
style and employee performance is negative and significant. Also, the study
found that the nexus between assertive managerial communication style and
employee performance is partially mediated by employee obedience. Besides,
assertive managerial communication style perceptions are found to have
indirect link with employee performance through employee psychological
availability. Hence, it was recommended that the managers of hotels should be
more responsive to employees by seeking for innovative ways of
communicating and addressing their complaints and concerns through
assertive managerial communication style. This is because such initiatives will
enhance their chances of improving their performance both financially and
non-financially. Again, the managers of hotels should pay attention to
employee obedience and improve their psychological availability as the means
through which their assertive managerial communication style converts into
employee performance.
