Abstract:
The study examined the effect of workforce diversity on employee performance
in selected banks in Cape Coast through the mediating role of job satisfaction.
The specific objectives were to determine the effect of age diversity on
employee performance. Also, to analyse the effect of gender diversity on
employee performance. Again, to examine the effect of ethnic diversity on
employee performance and lastly to investigate the mediating role of job
satisfaction of the relationship between workforce diversity and employee
performance of selected banks in Cape Coast. The study adopted the positivism
philosophy. The quantitative approach and correlational design were used for
the study. A structured questionnaire was used to gather data from 140 bank
employees through census approach in Cape Coast. The data was then processed
using the IBM SPSS Statistics (version 26) and SmartPLS 4 software.
inferential statistics through partial least square structural equation modelling
was used to address objectives in the study. The study found that work force
diversity in terms of gender and ethnicity have significant positive influence on
employee performance of the banks. However, age diversity did not have a
significant effect on employee performance. The study further found that job
satisfaction mediates the link between gender diversity and ethnic diversity, and
employee performance but not age diversity. The study recommended that
banks should prioritize initiatives that promote gender and ethnic diversity
within their workforce. This includes actively recruiting and retaining a diverse
talent pool, providing equal opportunities for career advancement, and
implementing leadership and mentorship programs that support
underrepresented groups.
