Abstract:
This study assessed grievance handling procedures and employee
performance with a specific focus on Jayee University College. To achieve
this objective, the study identified the styles used at the university in handling
employee grievances, explored employees’ perceptions about the way their
grievances are handled, discovered factors which hinder effective management
of employees’ grievances and found out what should be done to effectively
manage employees’ grievances. In terms of research design and methodology,
the study adopted a qualitative research design and gathered data through
interviews. The population of the study included 22 staff of Jayee University
College. Data were collected and analyzed using qualitative content analysis.
The study found that majority of supervisors used integrating approach in
trying to solve their employees’ grievances, whereas few supervisors used
intimidating style of managing employee grievances. This study found that
lack of human resources management skills, bureaucratic procedures and
unequal relationship between supervisors and employees were the major
hindrances to effective management of employee grievance at Jayee
University College. The study concluded that there should be improved
communication, enforcement of rules and regulations and improvement of
employee punctuality through disciplinary procedures.
