The perception of training and organisational commitment among staff of Ghana immigration service in the upper west region

Abstract

This study aims at examining the perception on training and organisational commitment among staff of Ghana Immigration Service in the Upper West region. The objectives were: to examine the perceived benefits of organizational training; determine the nature of organisational commitment among staff, assess the extent to which the perceived main individual organisational training factors influence employee’s commitments, and finally to examine the main association between training and organisational commitment. The study was quantitative and was based on the views of 80 staff from the study area. A self-administered questionnaire was the main research instrument. Considering the first objective, the study found that the employees perceived training programmes to have several benefits of which the most important ones were: Skills acquisition, improvement in the self-confidence of trainees. With regards to the objective two, the study found that the Immigration Services have more affective commitment followed by normative and then continuance. With the third objective it was found that the employees perceived management support for training, motivation for training, perceived benefits of training and access to training respectively as the best training factors that influence their organisational commitments. Finally, it was found that training has a positive correlation with employees’ commitment. Based on these findings, it was recommended that the Immigration Service should attach incentives to training participation and must give full support to training programmes as that could help workers to be loyal and committed to the Services.