Abstract:
A number of studies have been conducted regarding workload and have
established some correlation between workload and health worker outcomes. The
present study sort to examine the relationship between clinical workload and health
worker (nurses, midwives and doctors) performance at the Ridge Hospital, using
quality of output as indicator for performance. Specifically, the study sort to
examine workload levels, examine factors influencing workload and test the
relationship between clinical workload and health worker performance. The
objectives were achieved using quantitative approach and descriptive research
design. Questionnaires were used for data collection from the selected institution
with a sample size of 274. The study found that workload was high at the hospital.
Moreover, the study found that organizational process and work interruptions are
key predictors, contributing about 8% variation in the dependent variable. In view
of the findings of the present study, it is recommended that administrators, human
resource managers, agencies in charge of health and government organizations
should ensure that organizational processes are properly structured to aid workers’
performance.
