Abstract:
This study sought to assess the role of work-family conflict in job burnout on
the staff of staff of National Health Insurance Schemes within Cape Coast
Metropolis. As such, specific objectives were to examine how employees
agree with their work-family conflict variables, determine the support
employees received by their spouses on work-family conflict and job burnout
issues, determine the support employees received by their supervisors on
work-family conflict and job burnout issues, determine the support employees
received by their co-workers on work-family conflict and job burnout issues,
determine the effect of work-family conflict on job burnout. Data were
collected through a self-administered questionnaire from staff in the National
Health Insurance Schemes within Cape Coast Metropolis. The study used a
random sampling technique and a sample size of 130. The results reveal that
individuals who are confused between work and family roles repetitively
experience greater stress levels that lead to undesirable work outcomes such as
decreased job satisfaction. The results indicate that their work roles and their
family roles fit do no together well. The study again revealed that spouses
provided great amount of support to their fellow spouses such that their spouse
always encourage them in what they do. Lastly, Work-family conflict affected
employee job burnout at the Centre. The study concludes that, there is need
supportive work-family culture and management is concerned about their
relationships both at home and at work. Further, there is need to establish
policies and procedures that go well with the diversity of workforce. It is
recommended that supervisors should best be in placed to establish the cause
of any problem as soon as it emerges and find a resolution before attitudes
have hardened and confrontational stances have had time to develop.
