Abstract:
Human resource management (HRM) practices play an important role in ensuring that
organizations deliver quality services. The study sought to examine the effect of HRM
practices on job satisfaction among senior staff of the University of Cape Coast (UCC). A
sample of 302 respondents, who were all senior staff, was selected from a population of 1469
using both the stratified and convenient sampling techniques. Questionnaire was the main
instrument used to collect the data. The analysis of data was done using the Statistical
Product for Service Solution (SPSS). The results of the analysis revealed that Training and
Development programs give the opportunities to employees of UCC to learn, grow, and
improve upon their knowledge, skills, and competencies. Yet, Supervision of immediate
subordinates, which can lead to high performance of both the employees and the
organization, has the potential to impede on employees’ job satisfaction at UCC. Hence, in an
attempt to improve on the current HRM practices at UCC, the following recommendations
were made: The Directorate of Human Resource of the University must train, supervise, and
motivate supervisors to ensure that they actually encourage, mentor, and impart knowledge
and skills on their immediate subordinates. The existing annual pay increments system as
being offered by the government under the single spine scheme must be improved in order
that the reward packages could be satisfactory to the University’s employees. Finally, HRM
must adopt promotion policies that will give opportunities to all employees to be promoted in
due time, regardless of their ranks.
