Stress management practices and job performance at national health insurance authority, Central Region.

Abstract

Stress has an impact on the job performance of workers. The study examined factors that determine stress and its effect on the job performance of the staff of the Central Regional of the National Health Insurance Authority. Data were collected using structured and closed ended questionnaires. Eighty-five (85) respondents were sampled for the study. On the determinants of stress, the study revealed that job content, job context, lack of career developments, intrinsic factors on the job and work-home interface were the main stressors and occupational stress determinants of the stress levels of the staff of the Authority. The study further revealed that stress management practices adopted by the staff of the authority were time management schedules, awareness of time table of actions, awareness of job changes in their job and helping them to understand their job responsibilities’ and roles clearly. The study also found that stress management practices is associated with job performance and that stress management has actually help these staff in increasing their productivity, meeting their routine targets, and meeting schedule deadlines. The study reveals a significant relationship between stress management practices and job performance. The study recommends that to ensure employees’ pleasure on the job, authority should offer recreational facilities and activities that are of interest of employees. This should be done with respect to employees’ tastes, gender, among others.